Dear Customers of Batik Air Indonesia, 

As Lion Group’s appreciation to all passengers who did online check-in, through the Batik Air Indonesia, management give a rewards as free upgrade from economy to business class to the first online check-in passenger through Mobile Apps or Website effective 07 NOV 2023 until UFN.

That chance will be given to all Batik Air Indonesia’s (ID) customers following term and condition:

  1. First Online Check-In is a program to upgrade the class of service from economy to business class for Batik Air Indonesia’s passengers who bought the ticket from and the first online check-in passenger.
  2. As many as 2 (two) passengers who meet the requirements will be upgraded to business class as free of charge following applicable term and condition.
  3. The facilities obtained from the First Online Check-In upgrade as below:
    1. Seat on business compartment (front row and wider arm pitch).
    2. Priority boarding.
    3. Priority checked baggage.
    4. Free Baggage Allowance to be 30 KG.
  4. General provisions of upgrade to business from first online check-in as below:

    1. Ticket purchased through or Book Cabin Mobile Apps.
    2. First online check-in through , mobile apps or Lion Group website.
    3. Upgrade can be done as long as the seat is available.
    4. Upgrade can be done automatically by system.
    5. Upgrade only can be applied for first segment on transit/ connecting flight.
    6. Upgrade not applied if there are has Infant in the PNR.
    7. Upgrade not applied for codeshare flights. 
    8. Upgrade information sent to valid email address and phone number in the PNR, 3-4 hours before flight..
    9. Upgrade will be given to the next passenger if the first check-in passenger is not meet the term and condition.
    10. No business meals provided.
    11. No lounge access provided.

Don't hesitate to contact our Contact Center service below if you have questions, complaints, or comments.


Contact Center:

WhatsApp     : +62 811-1938-0888 (chat only)

Email             : 

Ticket Booking  :


Thank you,