Dear Customers of Batik Air Indonesia, 

In order to improve service to passengers and provide a flexible flying experience, Batik Air Indonesia (ID) hereby introduces the first shuttle flight service in Indonesia.


Shuttle Flight is a service that offers flight flexibility to passengers to fly anytime on the same date.


Passengers can check-in and board on the earlier or next flight (subject to seat availability) without payment following terms and conditions.


Shuttle Flight is currently only valid on the following flights:


No.

Airline

Route

Effective Date

1.

ID

CGK-SUB-CGK

August 01, 2023

2.

ID

CGK-SRG-CGK

October 16, 2023

3.

ID

CGK-YIA-CGK

November 16, 2023

4.

ID

CGK-SOC-CGK

November 16, 2023

5.

ID

CGK-KNO-CGK

November 16, 2023

6.

ID

CGK-DPS-CGK

November 16, 2023

*Note: Other than the routes listed above, Shuttle Flight provisions do not apply.


General Provisions of Shuttle Flight, as below:

  1. Only applied on route and airline which has been specified.
  2. Changes can only be processed at the airport and on the date stated on the ticket.
  3. Flight change on the same travel date and airline is free of charge.
  4. No-Show or late check-in passengers are a priority to fly on the next flight without any payment (free of charge).
  5. Changes can be made on the same class of service as the previous ticket.
    For example: Economy change to Economy or Business change to Business.
  6. Flight change to a different travel date or airline is subject to the applicable fee.
  7. Shuttle Flight is only applied on specified flights, not applied to the connecting flight.


Flows of Shuttle Flight, as below:

  1. Direct the passenger to a special check-in counter and boarding gate which service the Shuttle Flight to avoid long queues.
  2. Passengers can move to the earlier or next flights without any payment (free of charge) following the Shuttle Flight provisions applied.
  3. Passengers checked-in without baggage, no-show and late check-in are priority to Shuttle Flight service.


Don't hesitate to contact our Contact Center service below if you have questions, complaints, or comments.

 

Contact Center:

WhatsApp     : +62 811-1938-0888 (chat only)

Email             : Customercare@batikair.com 

Ticket Booking  : https://www.batikair.com

 

Thank you,    

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