Customer Portal

Dear Customers of Batik Air Indonesia,

The surfboard includes in special baggage, which requires special handling, so if you want to bring a surfboard on a flight with Batik Air Indonesia, here are the conditions:

1. Surfboards are excluded from the free checked baggage allowance and prepaid baggage.
   
2. The length of the surfboard follows the type of aircraft as follows:
   1. Jet type aircraft (Batik Air Indonesia/Lion Air/Super Air Jet) maximum 230 cm.
   2. Propeller type aircraft (Wings Air) a maximum of 200 cm.
3. Lion Air Group continued route If there is a Wings Air route the maximum length of the Surfboard is 200 cm.
4. Maximum weight Surfboard is 23 Kg per piece.
5. fill out the Special Baggage form provided by Batik Air Indonesia.
6. Handling fees are charged per piece and per segment according to the price in the system.
7. Handling fees are charged according to the respective Point of Sales (POS).

   No.	Point Of Sales	Handling Fee
   1	Indonesia	IDR 200,000
   2	Singapore	SGD 20.00
   3	Malaysia	MYR 60.00
   4	Australia	AUD 20.00
   5	Taiwan	TWD 410
   6	China	CNY 100
   7	Thailand	THB 475
   8	Others	USD 20.00

8. Effective July 31, 2023 airline handling fee Wings Air (IW) according to Point Of Sales (POS):

Don't hesitate to contact our Contact Center service below if you have questions, complaints, or comments.

Contact Center:

WhatsApp     : +62 811-1938-0888 (chat only)

Email             : Customercare@batikair.com 

Ticket Booking  : https://www.batikair.com

Thank you,