Dear Customers of Batik Air,


Next, we convey to prospective Batik Air passengers the steps for ordering Batik Air tickets via the website as follows,


1. Open the Batik Air website at the following link https://www.batikair.com    

2. Select the Flights menu    

3. Choose One Way or Round Trip flights    

4. Select the route of departure and destination    

5. Select the departure date and return date for the Round Trip route    

6. Select the total passengers who will depart    

7. Select Search Flights if the data is correct




1. In the Select Flight menu, please select the Departure Schedule time and return schedule time. If you have selected the departure time and return time, the total price will appear 

2. Select Continue to proceed to the Passenger Details/Passenger Data menu Fill in 

3. the passenger data details according to the identity

  • Name and Date of Birth of Passenger according to valid identity (KTP/SIM/Passport) For Children and Babies/Infant data can be seen on the Family Card 
  • Select Nationality
  • Phone numbers that are still active 
  • and in use Fill in the Batik Miles/Batik Frequent Flyer number for those who already have it
  • if the data is correct select Continue


1. Enter the Addon & Seat menu (additional services & seats).


I. Baggage for additional services/extra baggage    

II. Rapid Test for Purchase of Rapid Test Vouchers (Antigen/PCR) with a clinic that has collaborated with Batik Air. A list of clinics that have collaborated with Lion Air Group can be seen here


2. The nominal price will follow if you choose the desired additional services



1. Select Continue to proceed to the Payment menu 

* Payment Via ATM 

* Payment Via Credit Card 

* Payment Via Direct Debit


Check Rules and Regulations then select Make Reservations In the Confirmation menu details of flight data will appear, the Booking Booking Code/PNR consists of 6 letters and the Payment Code consists of 13 numbers which will later be used to process payments at ATMs, Internet Banking, Alfamart, and Indomaret Immediately make a payment before the payment deadline ends

2. Fill in the Contact Details again (active phone number and email) because the payment code will be sent to the contact detail

Check Rules and Regulations then select Make Reservations In the Confirmation menu details of flight data will appear, the Booking Booking Code/PNR consists of 6 letters and the Payment Code consists of 13 numbers which will later be used to process payments at ATMs, Internet Banking, Alfamart and Indomart Immediately make a payment before the payment deadline ends


After making payment you will receive an E-Ticket sent to your email address

Notes: 

Payment via ATM within 2 hours if you have not received the E-Ticket, please contact our 24-hour Contact Center immediately, or you can send an e-mail to callcenter@batikair.com


Don't hesitate to contact our Contact Center service below if you have questions, complaints, or comments.

 

Contact Center:

WhatsApp: +62 811-1938-0888 (chat only)

Email: Customercare@batikair.com 

Twitter          : https://twitter.com/BatikAirINA

Ticket Booking: https://www.batikair.com

 

Thank you,    

https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/70022403436/original/qSPxyFN8aDAsKqmUf7eibzdkBTKM7Fy0sQ.png?1648103840

  Don't hesitate to contact our Contact Center service below if you have questions, complaints, or comments.

Contact Center
WhatsApp     : +62 811-1938-0888 (chat only)