Dear Customers of Batik Air,
Schedule Change/Rebook is the process of changing an existing flight schedule. Flight schedule changes can be made with the following terms and conditions:
1. The maximum schedule change/rebook is 2x before payment is made, you will be asked to pay a change fee in advance if there is a 3rd change
2. Rebook at least in the same class on the reservation system or in a higher class (upselling)
3. The minimum payment for the change fee is the administration fee in the table below, Example: if the change fee is IDR 80,000 then what needs to be paid is IDR 100,000
4. Administration fees are charged per ticket number, and change fees are charged per coupon on the ticket
5. There is no refund at the time of rebooking/Exchange
6. The infant is only subject to price difference (if any)
Administration according to Location/Currency of ticket issuance.
Currency | IDR | MYR | SGD | TWD | THB | USD | INR | VND | AUD |
Amount of money | 100,000 | 25.00 | 30.00 | 1500 | 750 | 100.00 | 1500 | 200 | 150.00 |
The following table changes the cost of change.
Flight Schedule Change Time | PROMOS/ECONOMY | BUSINESS |
Change beyond 72 hours before departure | Administrative Fee + Class difference (if any) | Class difference (if any) |
Change beyond 72 hours before departure | 50% change fee (base fare) + class difference (if any) | Class difference (if any) |
Changes within 4 hours before departure | 90% change fee (base fare) + class difference (if any) | Class difference (if any) |
Exceeded departure time | 90% change fee (base fare) + class difference (if any) | 90% change fee (base fare) + class difference (if any) |
The flight schedule change process can be done through the following channels:
- Batik Air Head Office, Batik Air Representative Office, and at Lion Air Group destination airports
- Travel Agent/Online Travel Agent where to buy the initial ticket
- Contact Center 24 hours.
- Batik Air website at the following link: https://www.batikair.com MANAGE BOOKING menu option
- Schedule change guidelines on the website can be seen in the Schedule Change Guide
Don't hesitate to contact our Contact Center service below if you have questions, complaints, or comments.
Contact Center:
WhatsApp: +62 811-1938-0888 (chat only)
Email: Customercare@batikair.com
Twitter : https://twitter.com/BatikAirINA
Ticket Booking: https://www.batikair.com
Thank you,